HELP CENTER

In store returns of new or defective merchandise purchased at The Handmade Showroom (THS) are accepted for exchange, store credit, or refund to the original form of payment within 30 days of purchase with a valid receipt or receipt code. (If paid with a credit card, your receipt number can also be recalled in store with same credit card used to make the original purchase)

Items returned must be in unused condition, have all original tags attached, and be in salable condition (unless defective).

Please note that discounted, sale priced, special request, and custom made items are final sale and not returnable.

If you have questions about our policies or the item(s) you wish to return, feel free to contact us anytime.

Exchanges of holiday gifts purchased in November & December are accepted through Jan. of the following year with a valid receipt code, provided the item is in new, unworn, unwashed condition with all the original tags still attached. Balances over $10 will be credited to a fully transferrable, non-expiring THS gift card.

Please note that requests for refund will be credited back to the original form of payment. (Cash refunds given only if the original form of payment was made in cash) All other return and exchange rules apply.

Just bring in the item(s) you wish to exchange with your receipt, receipt number, or credit card used to make the original purchase and we'll happily help you with your exchange!

If you know the item(s) or size(s) you are looking for, contact us and we'll hold it for you for up to 24 hours to give you time to come in with your return item(s).

Even exchanges of an item for a different size or color of the same style (e.g. exchanging a size small for a medium of the same t-shirt) are generally accepted anytime, as long as the item returned is in unwashed, unworn, new condition with the tags still attached, and the product line is still represented at The Handmade Showroom.

Yes - if you need to ship your item(s) back to us for a purchase price refund to the original form of payment or a THS gift card contact us within 30 days of purchase at info@thehandmadeshowroom.com or call 206-623-0504 during business hours with your receipt code for complete return instructions and a personalized Return Authorization (RA) number prior to shipping.

Please note: returned items received via mail without authorization may not be credited properly. Please contact us first before mailing your items!

Purchases made directly from the artists either at a craft show or via website are not returnable or exchangeable at The Handmade Showroom. Please contact the artist directly for assistance.

Conversely, purchases made at THS are not returnable or exchangeable directly with the artist. Please contact us for help with your purchases made at The Handmade Showroom.